Effective Date: 2025/07/20
Welcome to Artizen Handicrafts. We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data, and includes our general e-commerce and return policies.
1. Information We Collect
We collect the following information when you use our services:
Personal details (name, contact number, address)
Payment information (used only to process transactions)
Order and delivery details
Browsing behavior on our website (for improving user experience)
2. How We Use Your Information
We use your data to:
Process orders and payments
Deliver your products across Nepal
Send order confirmations and shipping updates
Respond to your inquiries and customer support requests
Improve our products, services, and website experience
3. Delivery Policy
We deliver all over Nepal, using trusted courier and logistics partners.
Estimated delivery time is usually within 3 to 7 business days, depending on the location.
4. Return & Refund Policy
We strive to ensure your complete satisfaction. However, if you wish to return a product, please read our return guidelines carefully:
Return Eligibility
Returns must be requested within 24 hours of receiving the product.
Products must be in original condition, unused, and with all packaging materials.
Return Charges
A 15% deduction will be applied to the original product price as restocking and handling fee.
The customer is responsible for return shipping costs.
Refund Process
Once the returned product passes inspection, the refund will be processed within 5 business days.
Refunds will be transferred directly to the customer’s bank account. Please ensure correct bank details are provided during the return request.
5. Damaged Goods
If a product is damaged during delivery, we take full responsibility.
However, all claims are subject to proper investigation, which includes photo/video evidence shared within 24 hours of delivery.
Once verified, we will either replace the item or issue a full refund, depending on product availability and customer preference.
6. Data Security
We use secure encryption protocols to protect your personal and payment data. Your information is never sold or shared with third parties except for logistics and payment partners involved in completing your order.
7. Changes to This Policy
We may update this Privacy Policy occasionally. All updates will be posted on this page, and continued use of our services constitutes agreement to the revised terms.
8. Contact Us
For questions related to privacy, returns, or orders, please contact:
Email: artizen@gmail.com
Phone: 9860183866
Address: Maitidevi, Kathmandu